Phenomenal Service Leads White Shark Media to the Top of the Online Advertising Industry
When three Danish marketing experts formed White Shark Media, they already knew that they would be providing a service, not a product. They were committed to providing optimal customer service for their clients, and assist them in every way possible. Today, they have proven this concept because they have a list of original clients who are still clients today.
White Shark Media opened online in 2010 and has included excellent Pay Per Click Management, Mobile Marketing, Search Engine Optimization and Web Development. Since all of these are offered by most other management agencies, WSM’s plan to excel in service explains their phenomenal success. Today, they have 144 skilled techs on the team, and Andrew Lolk, founder, is COO over them.
To understand the view point management has with clients, let’s see how complaints are handled. There is no other agency online or off that cares for their customers like WSM. If you go to http://www.whitesharkmedia.com/testimonials/, you will see that many clients have testified that WSM goes the extra mile, but here’s a complaint that inadvertently improved the client’s account while also improving the entire company.
Several years ago, a client was having difficulty reaching his contact person when they needed him, so he contacted customer service with the issue. The tech team immediately went into action and founders COO Andrew Lolk and CEO Gary Garth made decisions. They authorized a Live meeting for every client to update them on details. The problem about the contact person was solved by providing every contact with an individual extension and then adding local phone service with the direct extensions. There was no extra charges for the changes.
This is only one example of how WSM handles situations and gains excellent reviews. It is no wonder that White Shark Media has become a leader in online advertising and marketing in less than six years.