Finding a media company with AdWords Management skills and quality customer service is a daunting adventure. An overwhelming number of businesses boast about their services and disappoint prospective clients when asked to demonstrate skills. White Shark Media has earned its reviews by meeting the rigorous training and eligibility demands set forth by Google before designating an agency as a Premier Partner.
Although it sounds like a business set up to serve large corporations only, small businesses represent the majority of customers. Attorneys, transportation companies, and specialized single owner shops are experiencing business growth since contracting with White Shark Media.
Website redesign, creative blogs, and advertising campaigns use the key words and phrases that identify the niche of each customer, resulting in a higher ranking during a search.
In addition to Google AdWords, the company is a certified partner with the Bing Ads platform. Employees that work with PPC accounts must pass the certification tests annually. White Shark Media recognizes the value of both programs for creating advertising campaigns for small and medium businesses as those types of companies often lack the time, personnel, or money to build and manage a successful campaign.
Customers with questions about their account will find answers on the company website. Blog posts offer hints about individualized advertising methods, including efficiency and timeliness. Pictures and names of nine executive team members validate the dedication of White Shark Media to efficient service and performance. Employees have a consumer-friendly philosophy to practice that is represented by their leaders.
The rapport between customers and strategists is addressed in individual reviews from companies. Information is requested for use in campaigns. The staff and contacts at White Shark Media earn trust and confidence when they publish accurate information that draws traffic. Clients appreciate the discussions about proposed ads, particularly the presentation and purpose of the design.
Small business owners receive assistance in learning to track text and phone inquiries and confirm the proper follow-up has been done. Increases in sales and traffic are enthusiastically mentioned time after time. Customers agree that their advertising campaign provider’s professionalism and concern increases their recent success. Targeted keywords and phrases in the appropriate advertising section and timeframe result in revenue increases of 70 percent or more. Trust in White Shark Media’s superior training to increase the visibility and recognition of your brand.
There are few people in the 21st century that don’t have a laundry list of complaints when it comes to customer service. It’s a never-ending conflict for businesses that want to provide the best service or product possible, but still have to invest in providing a means for customers to access them at a time that is convenient to the customer. Now, with businesses spanning the globe providing products around the world, this has become increasingly more difficult.
Probably one of the greatest frustrations of 21st century consumers are phone trees. You know, those annoying response systems that list a number of different options and ask you to press a button to give them a general idea of how to direct your call. And we all know the frustration of having a problem that doesn’t fit neatly into one of the long list of options available. You patiently wait for the annoyingly cheerful mechanical voice on the other end of the line to get through their full list nd offer the opportunity to speak to a live person, only it doesn’t offer you one so you are stuck listening to the full list again. You simply pick a random option hoping it will bring you one step closer to a live voice, only to end up in another tree that still doesn’t offer the option you’re looking for.
One company, White Shark Media, understands the complaining problem and has taken steps to offer their clients a number of different solutions. As soon as clients sign up with White Shark, they are given direct contact information for both the agent in charge of their account and that person’s supervisor. White Shark Media wants to make sure that clients are given direct access to a live person as quickly as possible, any time they need to speak to someone. They are also given the direct extension of those individuals so they don’t have to go through a switchboard, operator or phone tree to connect with them.
In addition, White Shark Media doesn’t wait until there is a problem to connect with their clients. In spite of offering online access to each client to track their own accounts, White Shark also schedules monthly or on demand calls with GoToMeeting, which is an online conference tool that allows both the client and their SEM strategist to look at the same screen in order to go through reports and AdWords accounts together.
While no company is ever going to be able to provide perfect customer service, White Shark Media is constantly striving to improve their ongoing relationships with their clients.
Source: White Shark Media Blog