Rick Smith is a great leader who has been serving the correction industry through SECURUS Technologies where he works as the CEO since the year 2008. He has a vast experience in the industry, and this makes him a good match for the position in the company. He has an incredible focus and drive which is a personality that has reinforced him greatly while working at SECURUS, to improve the quality of their services. Rick Smith has a rich academic background, unique skill set, and a clean track record. Due to his great leadership skills, he served in different departments at SECURUS, and these include operations, business development, finance, information technology and telecommunications among others.
Securus Technologies is headquartered in Dallas, Texas and specializes in serving the corrections industry by providing different products and services. They have been serving over one million inmates, more than 2,000 corrections, public safety firms, and law enforcement agencies across North America. Rick Smith has used his experience in the industry to grow SECURUS Technologies to greater heights in all their services. The company’s specific services to the community include emergency response, communications, monitoring, biometric analysis, investigation, public information, inmate self-service and incident management using technological measures.
Rick acquired his associate degree from Rochester Institute of Technology and later a bachelor’s degree in engineering and a master’s degree in engineering from the State University of New York. He also earned an MBA from the University of Rochester in their Simon School. Before joining SECURUS Technologies, he had worked for Global Crossing North America Inc. playing different roles such as chief information officer and controller. Smith also worked in Frontier Information Technologies, and Midwest Telephone Operations are holding executive positions. At Eschelon Telecom Inc. Smith was the Chief Financial Officer since the year 1998 to the year 2000 before he was promoted to the company’s president and CEO. Under his control, Smith was able to increase the company’s income to $350 million from $30 million within few years. He also successfully directed the company towards an effective IPO before leaving the company in 2007. Visit LinkedIn and follow Rick’s profile.
After joining SECURUS in the year 2008, Rick Smith has made the company a competitive business in the correction industry. They can beat their competitors such as Global Tel Link because they have a wide range of products and services and above all, they have a well- managed domestic call center whose performance is incomparable. Rick Smith Securus extensively uses technology in all of their services as evidenced from their VOIP Corrections calling platform. The company also has highly trained technicians who ensure that their clients never fall into any technical problem. Through Smith’s leadership, the company has managed to invest in more than $600 million worth patents, achieved technological advances and engaged in strategic acquisitions.
When you have a loved one in a correctional facility, it can be a challenge not having them around for everyday events or simply to talk to, however Securus Technology makes it simpler to stay in touch with these family members, as it provides a way to talk with loved ones from anywhere. In the video it shows several individuals that have used the technology as they talk with loved ones showing the events of their lives, while helping their family members to feel like they are there with them. They help to connect with smiles, for proud fathers to connect, celebrate birthday’s, performances, to tell bedtime stories, share moments with daughters and sons and more events that without the technology provided by securus would not be possible, thus allowing the loved one to never miss out on the major events, even though they can’t be there in person, they can feel like they are.
There are a couple types of options when it comes to the Securus video services, these include being able to pre-schedule a visit onsite, or to schedule a visit with the at-home visitation option. The first option is scheduling an at home visit, which allows individual to visit their loved one who is incarcerated from the comfort of home, this even helping to make the family member feel like they are at home with them. While the onsite visit is like a traditional through-the glass visit, with securus individuals can pre-schedule a visit and this helps to cut down on the time that is spent waiting, and making all aspects of the visit more convenient in all aspects. Securus Technology provides incident management, emergency response, investigation, public information, biometric analysis, information management, monitoring services and products and inmate self-service. And securus technologies provides services to over 3,450 public safety, corrections agencies and law enforcement.
In January of 2016, Securus Technology made the addition of an executive of senior sales who developed a sales team that was high-tech and software-based that complemented an expanded portfolio of more than 800 products used through corrections sectors and law enforcement, according to the company. In December of 2015, John Bell had joined securus technologies as the Senior Vice President of Sales. After graduating from Holy Cross, and doing additional postgraduate work at the Kellogg School of Management and Wharton School of Business. His professional career includes working for Verizon, NTT Verio, IBM and Time Warner Cable.